Lake Victoria North Water Services Board (LVNWSB) is one of the eight Water Services Boards established under the Water Act 2002 section 51(2), as part of the reforms in the water sector with the mandate of ensuring efficient and economical provision of water and sewerage services within their respective areas of jurisdiction. The Board was established in March 2004 vide gazette notice no. 1717.
The Board contracts, monitors and enforces agreements with Water Service Providers (WSPs), in accordance with regulations set by the Water Services Regulatory Board (WASREB).
Direct provision of water and sanitation services is however undertaken by Water Service Providers (WSPs) who are the Board’s agents. However, in the event that for either economic or social reasons it is not possible to establish a WSP, the Board is mandated to undertake service provision.
The mandate of the Board is to ensure efficient and economical provision of water and sewerage services within its area of jurisdiction.
Geographical Coverage of the Board’s Mandate
Lake Victoria North Water Services Board serves the counties of Bungoma, Kakamega, Vihiga, Busia, Uasin Gishu, Trans-Nzoia, and parts of Nandi and Elgeyo Marakwet. The total coverage area of the Boards mandate is 15,356 sq. km, with an estimated population of about 7.0 million. The Board operates under a license issued by WASREB. In turn, the Board contracts water service providers to directly provide services to consumers. Currently five urban companies have been contracted, namely: Eldoret Water and Sanitation Company Ltd, Kapsabet Nandi Water and Sanitation Company Ltd, Amatsi Water Services Company, Nzoia Water Services Company and Western Water Services Company; and 47 Community Water Service Providers; and 25 Schemes Interim Water Service Providers, run by District Water Officers. The Board is also mandated to take custody of all public assets related to the provision of water and sewerage services; and to negotiate with other Service Providers appropriate modalities of managing their services provision assets.
The following are the core businesses which are central to the business of the Board in line with its mandate:
a) Plan, develop, and manage water supply and sanitation assets;
b) Asset infrastructure ownership and holding on behalf of the central government
c) Contracting of Water and Sanitation Services Provision to Water Services Providers (WSPs) d) Monitoring and Supervision of Water and Sanitation Services Provision in the Board’s Service area.
e) Supporting communities in the Board’s area in the provision of water and sanitation.
“To be the leading Water Services Board in the provision of accessible, adequate and quality water and sanitation services.”
“To ensure sustainable provision of adequate, quality and affordable water and sanitation services.”
Lake Victoria North Water Services Board is guided by the following set of fundamental values that shape its culture as it seeks to achieve leadership in quality service delivery:
a) Good Quality Services: The Board will endeavor to provide services that meet the expectations of its customers.
b) Good Governance: The Board will conduct its affairs in a transparent and accountable manner; and seek stakeholder participation in decision-making process.
c) Transparency in Staff Employment: The Board will at all times endeavor to appoint, reward and engage staff on merit basis.
d) Affirmative Gender Policy: The Board will be an equal opportunity employer and will be sensitive to gender parity.
e) Team Work and Disciplined Staff: The Board will seek to have an organization built on teamwork and high level of discipline.
f) Continuous Learning: The Board will be committed to continuous learning.
g) Environmental Protection: The Board will remain a committed advocate of sustainable environment in all its dealings.
Objectives and Strategies
The overall objective of the Board is to deliver quality water and sanitation services to all the people living within the board’s area. The specific objectives and the attendant strategies are presented below:
1. Strengthen Institutional Capacity
a) Strengthen capacity within the Board and Institutions: Prepare corporate restructuring plans; Address skill gap and motivation though training, right placements, organization structure review, and improved schemes of service; and Lobby MWI for adequate staff at the IWSPs.
b) Introduce Information communication Technology (ICT): Recruit adequate staff, install and operationalize IMIS, and Set up an intranet.
c) Institute Good Governance practices: Intensify governance training; Performance evaluation; and tighten governance practices though transparent operations.
d) Improve Team working within Board area: Hold team building exercises, year-end parties, competitive social events, and celebrate achievements.
e) Improve Physical facilities: Create open office plan; Remove asbestos roofing; and Renovate the restrooms.
2. Improve Institutional Sustainability.
a) Increase revenue: Improve billing cycle; Speed up connections and procedures; Meter all unmetered; and institutionalize a debt collection strategy.
b) Increase investment options: Seek funds/partnerships to develop a high rise office block for own use and rental.
c) Improve Financial management and systems: Cluster for economies of scale; Use appropriate technologies; Install common financial management system; Undertake a comprehensive review of systems of control; Enhance monitoring inspections; Enforce SPA: and Delink employees from former employers’ trade unions.
d) Reduce UFW/ NRW: Meter all unmetered; Rehabilitate and augment dilapidated infrastructure; Purchase leak detection equipment; Lobby for enforcement of legal penalties; and Sensitize consumers on water conservation practices.
3. Improve Service Coverage
a) Increase Sanitation coverage: Sensitize and create awareness on sanitation; Undertake baseline survey on coverage; Identify PPPs to extend coverage; Implement strategies contained in the in the Sanitation Improvement Paper; and Train DWOs on sanitation matters.
b) Improve and expand Water and Sanitation infrastructure: Develop new water and sanitation infracture; Extend pipeline; Sensitize and create awareness against water theft and vandalism; Lobby for enactment of County laws to address water theft and vandalism; Adopt new technologies; Identify and overhaul old pipeline networks.
c) Seek for Funds for Peri-urban and Rural Projects: Identify potential Donors/ PPPs to fund extension of coverage; and establish capacity for resource mobilization.
4. Improve Service Delivery
a) Improve Water Supply Reliability: Ensure 24 Hrs of water supply in all Water Service Providers’ areas of operations and in the Districts.
b) Improve Water and Sewage Effluent Quality: Ensure that portable water and sewage effluent meet the National and International Standards
5. Strengthen Institutional Partnerships
a) Strengthen partnerships and reduce project ownership conflicts: Identify possible areas of partnerships; Identify potential Partners and networks; Sensitize and build capacities of stakeholders; Hold regular partners /stakeholders’ meetings; Cluster rural water suppliers under one WSP per County; Undertake regular benchmarking of WSPs; and Lobby National Water and Pipeline Corporation for close working relationship.
b) Harmonize Development Plans: Involve the WSPs as stakeholders in the process of development of the Board’s plans; and get Board’s representation in the WSPs plans development; and approve WSPs plans.
6. Strengthen Institutional Image
a) Improve Stakeholders’ Communications: Sensitize stakeholders on the communication strategy; Support WSPs to develop and implement own communication strategies; Ensure all WSPs establish and adequately staff Communication/Public Relations offices; Establish a standardized reporting template for Board and the WSPs; Enforce the use of corporate communication channels; Ensure regular update and use of website for communication; Make website interactive.
b) Institutionalize CSR: Develop annual CSR programs and harmonize with the Communications strategy.
c) Improve Customer relations: Enhance communication with the customers; Establish functional Customer Care Desks at WSB and WSPs; Train all staff in Customer care; continuously monitor and review customer complaints handling mechanisms.
7. Mainstream Cross – cutting and Pro-poor Issues
a) Institute dialogue on Bill of rights in the new constitution: Sensitize and dialogue with stakeholders on the implementation of rights.
b) Implement Gender, HIV/AIDS, and Disability policies: Institutionalize the government gender policy; Apply affirmative action to encourage women candidates to apply for senior positions; Sensitize the stakeholders on the disability issues; Encourage present Gender Desks to take over other crosscutting issues.
c) Accelerate implement MDGs and Vision 2030 projects: Diversify source for funding; Implement pro-poor policy; Implement Social connection policy; Encourage private-public partnerships; Sensitize communities on importance of quality water; Sensitize stakeholders on Vision 2030;Sensitize consumers on opportunities for income generating activities; Promote appropriate technology to increase affordability; and Regulate water tariffs for private operators.
d) Reduce impact of Environmental degradation: Implement Environmental Management Policy; Create partner ships with stakeholders; Protect water catchment/sources (tree planting); Sensitize community on catchment protection; and Enforce existing legislative mechanisms – EMCA, SPA, etc.
WATER SERVICES PROVIDERS
The Board has appointed five Urban Water Service Providers for direct provision of water and sanitation services in the various urban areas within its coverage. The Water Service Providers include:
a) Eldoret Water and Sanitation Company: serving Eldoret town and its environs.
b) Nzoia Water Services Company: serving the towns of Kitale, Webuye, Kimilili and Bungoma.
c) Western Water Services Company: serving the towns of Kakamega, Busia, Mumias, Butere and Nambale.
d) Amatsi Water Services Company: serving Luanda, Majengo, Chavakali, Kaimosi, Maseno University and Mbale.
e) Kapsabet Nandi Water and Sanitation Company: serving Kapsabet town and its environs