The Board has appointed five Urban Water Service Providers for direct provision of water and sanitation services in the various urban areas within its coverage. The Water Service Providers include:
a) Eldoret Water and Sanitation Company: serving Eldoret town and its environs.
b) Nzoia Water Services Company: serving the towns of Kitale, Webuye, Kimilili and Bungoma.
c) Western Water Services Company: serving the towns of Kakamega, Busia, Mumias, Butere and Nambale.
d) Amatsi Water Services Company: serving Luanda, Majengo, Chavakali, Kaimosi, Maseno University and Mbale.
e) Kapsabet Nandi Water and Sanitation Company: serving Kapsabet town and its environs